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“We’re staying in Deluxe cabin for 4, there is not hot water in both washrooms and kitchen. We found out at 5pm, which the reception was closed. We ran to reception and asked for help, a staff called their boss, and they offered us another room. It was disastrous to worry about having no hot water in such cold weather, and we were exhausted to ran back and forth between cabin and reception, as our house is quite far from the reception. I expect our room was ready and being checked, before……

“Good accommodation with spacious parking area, good facilities in room including ironing board and kitchen (recommend include seasonings like salt and oil for more convenient cooking) ”

“客房很好整潔，向山景露台房，由黃昏到清辰都看不到小動物。”

“房間很棒，面對景觀一流。”

“No free parking. ”

“睡房間在樓上的，若晚上要去洗手间就要落樓下，睡眼間要小心上落。洗手間沒太多空間擺放衣品。”

“Located near the park entrance, instruction given for after hours check in but the assigned property is a bit tricky to find in the dark. Facility was great with kitchen, washroom with jacuzzi spa, and fireplace providing heating. Overall good experience staying in this cabin right in the Cradle Mountain National Park.”

“In general the accommodation is more or less good in terms of location, room space and cleanliness. However I did have a not so nice experience during checkin. I have got an email from the hotel offering me an upgrade to level 5 or 6 before my stay, which I have confirmed the acceptance via email. But when checked in the hotel on 27-09-2025, I was told by the reception that the offer and confirmation did not appear in their system and the upgrade was not validated. This has caused some chaos……

“The staff are kind, welcoming and everything you'd hope for when travelling to such a destination. I came here for a recharge, and achieved it Leah, and team were exceptional, I hope your next adventures are as good as mine.”

“Good value”

“Good location and quiet environment ”

“I had a great stay at this hotel overall. The room was very clean and tidy, and I felt comfortable throughout my stay. However, my window faced the main road, so it was quite noisy at night and a bit hard to sleep. Other than that, everything was excellent.”

“Overall good experience but kitchen not full enough, only provide tea bag & instant coffee and the kettle is very dirty!”

“客房比較細小，整潔可以，其他一般，要自己搬行李上房”